Question 1

What products do you use?

Accepted Answer

Prochem cleaning products have a worldwide reputation for outstanding performance in the professional, commercial and institutional cleaning sectors.

Specialist products cover a whole range of requirements for carpets, upholstery, floors and surface cleaning technologies and maintenance.
Formulations are developed in-house to meet strict performance, safety, quality and environmental criteria. Prochem Europe cleaning products are available from a network of selected distributors offering local supply, advice and training.

Safety and the Environment

Prochem Europe cleaning products shown on this website are constantly assessed for user safety and environmental impact. Products comply with the Classification, Labelling & Packaging (GB CLP) Regulations 1272/2008, as amended. Raw materials comply with the requirements of the Registration, Evaluation, Authorization and Restriction of Chemicals (UK REACH) Regulations, as amended. Surfactants comply with the biodegradability requirements of the Detergent Directive 648/2004 as amended. Active ingredients of biocidal products comply with the requirements of the Biocidal Products Regulations (BPR) 528/2012.

Prochem Europe cleaning products are intended for professional and industrial use only.

Question 2

What payment methods are accepted?

Accepted Answer

All major payments methods are accepted, Debit / Credit cards, Cash and BACS

Question 3

Ive paid a deposit, am I able to reschedule?

Accepted Answer

Yes but we require 48 hours notice to do this otherwise we reserve the right to refuse to change and if you cannot meet the original appointment will be cancelled and deposit lost.

Question 4

When is payment Due?

Accepted Answer

All domestic domestic work is payable immediately on completion by card or cash payment. We do not offer invoice terms to domestic customers.

Commercial/Landlords payable by BACS. Terms to be agreed.

Late payments will be persued through collection agency and interest on outstanding due monies will also be incurred from the last day of the agreed terms.

Question 5

Are you insured?

Accepted Answer

Yes. We carry public liability insurance with Digital Risks. This is to ensure we are able to cover any damages that may happen during the course of our visit to you that cant be reasonably replaced by us.

Upon booking you may be advised to remove electricals and breakables from the area. If this cannot be reasonably done, the work will continue but at your own risk to the items not removed.

Question 6

How do I make a complaint?

Accepted Answer

Get in touch as soon as you realise. We have a 48 hour window from completion to raise any complaints/issues in the first instance. 
We will always do our utmost to ensure you are satisifed. Our full terms and conditions can be found here

Question 7

What areas do you cover?

Accepted Answer

Not limited to but mainly covering Shifnal, Albrighton, Telford, Shrewbury, Wolverhampton, Codsall, Wednesfield, Willenhall, Essington, Coven, Penkridge, Cannock, Rugley and surrounding areas

Question 8

Where can I find your full terms and conditions?

Accepted Answer

Full Terms & Conditions can be found here

Contact Us

Email

contact@simonscleaningservices.com

07392682958

Phone

Frequently asked questions